What the agent does on a legal intake call
- Answers as your firm. Your firm name, your tone, and a greeting written with you. Callers are told they are speaking with the firm's AI assistant where that is required.
- Listens and reassures. The agent lets the caller describe the situation, acknowledges it, and confirms they have reached the right place.
- Screens the matter. Practice area, jurisdiction, urgency, whether charges have been laid, court dates, conflict-check names, and whatever else your intake sheet asks. It asks your questions and listens for your criteria.
- Books the consultation. Offers only the slots you marked available in Google Calendar or Outlook, books it, and confirms by text.
- Hands off with context. Within seconds of hang-up you get an SMS and email summary: name, number, matter type, qualification outcome and next step. The recording and transcript are in your dashboard.
Jordan, the criminal defence receptionist shown on our home page, is one of these agents. Your firm gets its own, built for your practice areas.
Why the first answer matters more in law than anywhere else
Legal matters are urgent, expensive and emotionally loaded, which is why the first firm to answer usually gets the retainer. Lead response research puts it plainly: 78% of customers buy from the company that responds first, and callers who cannot reach a business mostly do not call back. For a firm, one missed after-hours call can be a matter worth several thousand dollars in fees. Sources for these figures are on our cost of missed calls page.
Built for how firms actually run
- Overflow, after hours, or always on. Forward every call, or only the ones your staff cannot pick up within a few rings.
- Confidential by design. Recordings and transcripts are stored securely and delivered only to the addresses you specify.
- Human handoff. If a caller asks something outside the agent's scope, it offers a callback from your team rather than guessing.
- Practice-area specific. Criminal defence, family, personal injury, immigration, real estate law and employment law each get their own screening questions.
- Text and email too. The same agent replies to texts to your business line and triages inbound email by urgency.
- Built for you, not by you. We configure every agent with your business name, tone, intake questions and scheduling rules, then keep tuning it after launch. There is no prompt builder to learn.
- Your existing number. Calls forward from the line your customers already know. Always on, overflow only, or after hours only.
- Every channel. Voice, SMS, email and social DMs, inbound and outbound, from one platform and one plan.
- Qualification and booking, not message taking. The agent asks your intake questions, offers only the calendar slots you marked open, and books the appointment on the call.
- A record of every interaction. SMS and email summary within seconds of hang-up, plus the recording and transcript in your dashboard.
- Live within 24 hours. No setup fees, month to month, cancel anytime.
Pricing for law firms
Most firms start on Starter Inbound at $299 per month, which covers 100 minutes of calls and 500 text or email messages with three branded agents on one line. Firms with a busier line or a second office move to Professional at $899, with 500 minutes, 1,000 messages and two lines. Outbound follow-up on stale leads is available on the Outbound plan.
| SentraVoice plan | Monthly | Minutes | Messages | Lines | Branded agents |
|---|---|---|---|---|---|
| Starter Inbound | $299 | 100 | 500 | 1 | 3 |
| Starter Outbound | $499 | 100 | 500 | 1 | 4 |
| Professional | $899 | 500 | 1,000 | 2 | 4 |
| Enterprise | $3,500 | 3,500 | 10,000 | 2 | 7 |
Every plan includes call recording and transcription, SMS and email summaries, and at least one CRM or calendar integration. Extra minutes, messages and lines are available as add-ons. Full detail on the pricing page.