Frequently Asked Questions

SentraVoice is a Revenue Loss Prevention system that provides AI voice agents that handle inbound calls for your business - qualifying leads, booking appointments, and delivering call summaries in real time. Our agents sound natural, work 24/7, and plug directly into your existing workflow.

SentraVoice is built for service businesses - law firms, medical offices, real estate agencies, and any business where missing a phone call means losing a client. If you get more calls than your team can handle, or if after-hours calls go unanswered, SentraVoice is the solution.

We currently offer two agents: Drew, our inbound lead qualifier designed for law firms and professional services, and Alex, our appointment-booking specialist. Both agents can be customized to reflect your brand's voice and workflow.

No. Our agents use neural text-to-speech with natural breathing, inflections, and emotional intelligence. Most callers don't realize they're speaking to an AI.

Most clients are live within 24 hours. After you sign up, we configure your agent with your business details, qualification criteria, and scheduling preferences. There is no technical setup required on your end.

No. SentraVoice works with your existing business number. We set up call forwarding so your agent answers when your team is unavailable, busy, or after hours - your clients always dial the same number they already know.

SentraVoice connects with Google Calendar, Outlook, and major CRM tools. The agent only offers time slots you've marked as available. If your system supports calendar links or webhooks, we can connect to it. Reach out to our team to confirm compatibility with your specific setup.

If a caller asks something outside the agent's scope, it gracefully offers a human callback - ensuring a professional handoff every time.

Yes. Your agent is configured with your specific intake criteria - case type, jurisdiction, budget, urgency, or any other qualifying factor. It asks your questions, listens for the right answers, and routes or books accordingly. Calls are recorded and summarized so your team sees exactly what was discussed.

Immediately after each call, you receive a summary with the caller's name, contact info, reason for calling, qualification outcome, and any next steps taken. Recordings and transcripts are available in your dashboard.

Yes. SentraVoice agents run 24/7, including evenings, weekends, and holidays. You decide when calls should forward to the agent - always on, overflow only, or after hours only.

We offer monthly plans based on call volume. Visit our Pricing page for current plan details. There are no setup fees and you can cancel at any time.

Yes. We offer a trial period so you can see the agent in action with real calls before committing. Contact us to get started.

Yes. All recordings and transcripts are encrypted in transit and at rest using enterprise-grade encryption. We are SOC2, HIPAA, and PCI compliant. Access is limited to your account. We do not sell or share your call data. See our Privacy Policy for full details.

This is configurable. Some clients prefer full transparency and have the agent introduce itself as an AI assistant. Others configure the agent as a named staff member. We recommend following applicable disclosure regulations in your jurisdiction.