What the agent does on a restaurant call
- Answers instantly with your restaurant name, hours and location questions handled from your details.
- Takes phone orders. Walks through the menu items and options you configure, confirms the total and pickup time, and can text the caller a menu link mid-call.
- Handles reservations and catering. Party size, date, time, dietary notes, then a booking or a callback for large catering orders.
- Notifies the kitchen. The order goes to the kitchen by email and SMS the moment the call ends, with the caller's number for questions.
- Logs everything. Recording, transcript and summary in your dashboard.
Running live for a high-volume takeout restaurant
One SentraVoice agent answers for a fish and chicken restaurant on Detroit's 8 Mile corridor. It sends callers the menu link by text on request, extracts the order from the conversation, and emails and texts the kitchen with the order details and callback number. Your restaurant gets the same flow with your menu.
Why restaurants lose more calls than they think
Measured across 225,000 businesses, the average call abandonment rate is 28%, and restaurants during service are worse than average. Every one of those calls was someone ready to order. The cost of missed calls page has the sources and a calculator you can run with your average ticket.
- Built for you, not by you. We configure every agent with your business name, tone, intake questions and scheduling rules, then keep tuning it after launch. There is no prompt builder to learn.
- Your existing number. Calls forward from the line your customers already know. Always on, overflow only, or after hours only.
- Every channel. Voice, SMS, email and social DMs, inbound and outbound, from one platform and one plan.
- Qualification and booking, not message taking. The agent asks your intake questions, offers only the calendar slots you marked open, and books the appointment on the call.
- A record of every interaction. SMS and email summary within seconds of hang-up, plus the recording and transcript in your dashboard.
- Live within 24 hours. No setup fees, month to month, cancel anytime.
Pricing for restaurants
A single location with one line usually fits Starter Inbound at $299 per month. Multi-location groups or a restaurant with a separate catering line fit Professional at $899 with two lines and 500 minutes. Outbound SMS agents can send reservation reminders and promotions.
| SentraVoice plan | Monthly | Minutes | Messages | Lines | Branded agents |
|---|---|---|---|---|---|
| Starter Inbound | $299 | 100 | 500 | 1 | 3 |
| Starter Outbound | $499 | 100 | 500 | 1 | 4 |
| Professional | $899 | 500 | 1,000 | 2 | 4 |
| Enterprise | $3,500 | 3,500 | 10,000 | 2 | 7 |
Every plan includes call recording and transcription, SMS and email summaries, and at least one CRM or calendar integration. Extra minutes, messages and lines are available as add-ons. Full detail on the pricing page.